Privacy Policy

Last updated: July 19, 2025

At Delinkwent Digital Freedom Services (“Delinkwent”, “we”, “our”, or “us”), your privacy is a top priority. This Privacy Policy describes how we collect, use, and protect your information when you use our website www.delinkwent.com and related services.

1. Information We Collect

We collect only the data necessary to provide and improve our services. This may include:

  • Personal Information (provided by you):
    • Name, email address, phone number
    • Billing and payment details
    • Support requests and correspondence
  • Automatically Collected Data:
    • IP address, browser type, operating system
    • Pages visited, time spent, referral URLs
    • This data is anonymized and used for analytics and site security
  • Support Tools (e.g., RustDesk):
    • When using our remote support services, temporary session metadata (connection time, device name, IP) may be recorded for troubleshooting purposes only.

2. How We Use Your Information

We use your data to:

  • Provide and support the services you request
  • Communicate with you about your account or support tickets
  • Improve website functionality and user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell your data.

We only share information with trusted third parties necessary to operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Email delivery providers (e.g., Postmark)
  • Server monitoring and analytics (self-hosted or privacy-respecting tools only)
  • Remote support tools (e.g., Delinkwent-hosted RustDesk)

All third parties are required to meet strict data protection standards.

4. Cookies and Tracking

We use minimal cookies for essential functionality and anonymous analytics. You can control cookie preferences via your browser settings.

No third-party ad trackers are used.

5. Data Retention

We retain user data only as long as necessary to:

  • Fulfill your service agreement
  • Meet legal requirements
  • Resolve disputes or enforce our terms

When no longer needed, your data is securely deleted.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data
  • Correct or update inaccurate information
  • Delete your personal data
  • Object to certain processing
  • Withdraw consent where applicable

To exercise these rights, email us at [email protected].

7. Data Security

We use industry-standard encryption, firewalls, and access controls to protect your data. Your files and communications are stored on secure servers under our control.

8. Children’s Privacy

Our website and services are not intended for users under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll post a notice on our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Delinkwent Digital Freedom Services
Email: [email protected]
Website: www.delinkwent.com